Embedded Escalation ....
Embedded Escalation Engineer
Posted on :
28-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1173710
- Continuous engagement with CSS (Product support engineering team) to triage high severity cases, provide them directions/solutions to meet first day resolution (FDR)
- Where a solution is not available encouraging to escalate to Product group and making sure a solution provided for the end customer is as quick as possible
- Follow up on ageing CRIs to make sure end user CSAT for your respective product is met and is getting higher and higher.
- Keep track of Time to Resolve, Time to Escalate metrics and improve them month over month
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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