Improve delivery capabilities by implementing a method of continuous improvement across delivery teams, and every quarter identify the 3 top improvement opportunities and implement one.
Set goals for your team. Keep them engaged and improving themselves quarter over quarter.
Improve our ability to retain motivated engineers through co-creating plans with HR / Talent and using performance management to do so.
Reduce degradation or interruption of service, maintaining our planned external Service level agreement of 99.9%.
Honour our defect fix internal Service level agreement through all your teams.
Provide a revised architectural roadmap within your owned services that unlocks future product value, addresses mid-term scale risks, and improves our security within 3 months.
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