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Customer Success Executive - French Speaker
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Customer Success Exe....
drjobs Customer Success Executive - French Speaker العربية

Customer Success Executive - French Speaker

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1 Vacancy
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Jobs by Experience

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0 - 0 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1158551
  • Answer customer’s general inquiries about our services, prices and regulations.
  • Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.
  • Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.
  • Escalate discrepancies that may occur on any shipment and reassure customers.
  • Escalating actions pending with other assignees causing a delayed value delivery for the customers.
  • Handling complex complaints and customers with a very thorough and details-oriented mindset.
  • Direct customers’ requests to the correct stakeholder whenever needed.
  • Reporting changing events like operational trends and failures in order to eliminate or edit the procedure accordingly.

Employment Type

Full Time

Company Industry

Logistics / Transportation / Warehousing / Courier

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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