Customer Service Program Specialist, Customer Service
Posted on :
20-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1156715
- Defining test plans and test strategies for medium to large sized program/product launches.
- Investigate and troubleshoot technical issues and consult with development teams.
- Collaborate with Program/ Product managers, TPMs, and SDEs to improve technical design for testing functionality at scale and best practices.
- Find, isolate, document, regress, and track bugs through resolution.
- Maintain a high-quality bar by constantly improving existing QA practices.
- Creating/Maintaining high quality testing documentation.
- Keep team members informed of challenges and escalate concerns promptly and appropriately with limited guidance from your manager or team members.
- Able to think and act both strategically and tactically to deal with ambiguity, manage changing priorities, and influence others.
- Strong oral and written communication skills, as well as the ability to think clearly and analytically, problem solving, scope business requirements, and prioritize work on projects.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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