Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team.
Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.
Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Team Managers
Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site and may require interface with other sites in network
Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
Expected to be 2nd in line to the Group managers and at times might be required to perform delegated duties of group managers
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