CS Team Manager
Posted on :
07-05-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1006857
- Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team.
- Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
- Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.
- Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Team Managers
- Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site and may require interface with other sites in network
- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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