Corporate Customer Experience Member - Experience Design & Improvement
Posted on :
23-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1163235
- Support the CX Leader to establish and follow a well-defined design process each time an experience is created or changed
- Research customer insights to define and prioritize experience requirements and opportunities for improvement
- Assess, document, track, and report resolution of experience gaps across touch points
- Assist the CX Leader to identify interdependencies across people, process and technology that impact design of the customer experience
- Be part of iterative ideation and prototyping (e.g., design thinking) process to engage customers and employees in the co-creation of enhanced or innovative experiences.
- Support the CX Leader by connecting with local stakeholders and gain a deeper understanding of the different touchpoints and channels to leverage local expertise and ensure a coordinated and symphonic customer experience across the Aramex network.
- Work with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
- Support the CX Leader to pilot and lead the implementation of special projects/initiatives in certain locations and taking it globally based on the success achieved.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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