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Contact Center Executive
drjobs
Contact Center Execu....
ARAMEX
drjobs Contact Center Executive العربية

Contact Center Executive

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Jobs by Experience

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0 - 2 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 100 - 500

Nationality

Jordanian

Gender

N/A

Vacancy

00 Vacancies

Job Description

Req ID : 1076123

Job Description:-

• Respond and follow-up customer calls to ensure customer satisfaction. • Give the best customer centric experience to the customer. • Provide personalized indirect customer service by responding to the needs of the each customer • Log shipment collection requests. • Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized. • Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs. • Provides products and service information to customers as needed. • Answer customers’ general inquiries.

Job Requirements:-

• Good communication skills. • Excellent command of English. • Competency in Microsoft applications including Word, Excel, and Outlook. • Team spirit.

Employment Type

Full Time

Department / Functional Area

Buying / Purchase / Procurement / Vendor Management

Key Skills

About Company

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