People Management (leadership role, team management & development, floor control and retention)
Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.
Formulate, Implement, Track career path & Individual Development Plans of each member in the team.
Metrics Management (Executes and makes plans to deliver business metrics)
Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver training to the team.
Owns weekly/monthly metrics and process reviews with internal and external stakeholders.
Participates and provides adequate support in business reviews with mid-level and senior stakeholders.
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