Community Accountabi....
Community Accountability Reporting Mechanism (CARM) Senior Officer
Posted on :
26-07-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1298466
- Ensure functioning complaints and response mechanism, through effective collection of complaints from different channels.
- Continuously coordinate the review of the CARM system to ensure it remains inclusive, locally appropriate, user-friendly and culturally sensitive.
- Handling of a centralized telephone based and internet feedback mechanisms on a daily basis.
- Complete data entry and management and ensure the quality of the CARM database.
- Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference. Engage with new, technical options for CARM including data process automation and other ways to create efficiencies and improve the quality of our accountability services.
- Ensure that the feedback is kept confidential and access to that information is in line with guidelines.
- Ensure timely responses from relevant departments on feedback received and concerns raised by communities on Mercy Corps. Ensure that feedback loop is closed for all cases.
- Provide oversight for roll-out of CARM in the field and ensuring that office level work and committees are organized and effective.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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