Client Support Coordinator
Posted on :
01-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1324452
- Maintaining a positive, empathetic, and professional attitude toward customers at all times via email, phone and live chat and social media.
- Work closely with the Sales department to ensure timely and accurate requests are dealt with.
- Responding promptly to customer enquiries and send daily notifications or confirmation emails to customers.
- Reach out to customers through technology, communicating to them about the company’s services, and finding out about new services they want the company to offer
- Assist in developing, presenting, and implementing policies and procedures to make sure customers have a satisfactory experience.
- Assist Client Support Officers and seniors with daily tasks.
- Train new and existing staff with the company systems and customer service techniques and skills.
- Completing other tasks as assigned by department manager.
- Document filing (including downloading, uploading customer information and documents, or data entering).
- Suggest possible solutions whenever there is a malfunction in a product/service.
- Provide assistance with financial transactions together with our Backoffice team.
- Liaise with internal departments to ensure smooth onboarding experience.
- Providing feedback on the efficiency of the customer service process.
- Resolve complaints through phone, email, or social media
- Assist with projects as assigned.
- Handle existing clients account maintenance requests.
- Guiding clients how to use the trading platforms and company portals.
- Bachelor’s Degree in Accounting, Economics, or Business-related.
- Experience in Customer Service industries is an advantage.
- Professional Experience in working as an officer in customer support.
- Excellent Interpersonal and customer service skills inEnglish and Arabic.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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