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Call Center Technical Agent
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Call Center Technica....
drjobs Call Center Technical Agent العربية

Call Center Technical Agent

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1 Vacancy
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Jobs by Experience

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0 - 0 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1126027
  • Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services
  • Providing assistance concerning billing and service terms and procedures to customers
  • Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
  • Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.
  • Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
  • Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.

Employment Type

Part Time

Company Industry

Telecom / ISP

Department / Functional Area

Administration

Key Skills

About Company

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