Ensures high quality guest service, is highly visible and active in the operation.
Maximizes revenue by effective table management; plans for additional resources during high volume periods.
Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records
Provides genuine recognition, acts as host/hostess in the work area. Promotes hotel services and products.
Assists in planning and executing events; takes part in preparing menus and wine lists.
Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur Is seen as actively developing his/her
Maintain constant supervision of staff with regards to performance, product knowledge and grooming.
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