Senior Workforce Man....
Senior Workforce Management Planner – Forecasting
Posted on :
18-06-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1154584
- Analyze contact volume patterns by campaigns, contact groups, queues, and agents’ skillsets
- Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat, and future additional channels
- Utilize workforce management software to forecast contact volume and schedule staff
- Communicate necessary real-time and proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary
- Collaborate with other departments, team managers, service delivery managers to identify opportunities for improvement of resource utilization
- Analyze workload, vacation and absence records, training, meeting and coaching schedules (shrinkage) for on-going historical trend analysis and forecasting purposes
- Lead/participate in workforce management-related projects
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
Administration
Key Skills
- Management
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
