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Embedded Escalation Engineer – SQL Managed Instance
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Embedded Escalation ....
drjobs Embedded Escalation Engineer – SQL Managed Instance العربية

Embedded Escalation Engineer – SQL Managed Instance

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1 Vacancy
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Jobs by Experience

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0 - 0 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1159013
  • Handle highly complex, political, financial, executive level cases - as business demands
  • Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques
  • Manage engagement with Product Engineering for Support-raised escalations
  • Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
  • Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
  • Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Engineering

Key Skills

About Company

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