Operations Executive
Operations Executive
Posted on :
30-05-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1112850
We are looking for an enthusiastic person with great communication skills (both verbal and written), who is passionate about managing a large community of YourDOST customers and experts. The person must be a good listener and sensitive at handling user s/expert s queries and providing them with the best experience and resolution.
Responsibilities:
- Maintaining customer focus at all times and responding to customer enquiries over email, phone and chat.
- Taking ownership of issues raised by users/ experts and working with cross functional teams to investigate, escalate and resolve them at the earliest for customer delight.
- Maintaining knowledge of all existing and upcoming products/services of the company.
- Capturing customer feedback and channelizing to internal teams for appropriate action.
- Monitoring real time dashboards and coordinating with experts whenever required
Requirement:
- Excellent written and verbal communication skills (English).
- 0.5 - 2 years of experience in customer support roles.
- Good knowledge of MS office (MS Word, Excel).
- Willing to work in the rotational shift with weekdays as weekly off.
About us:
YourDOST is your emotional wellness coach who stands by you in your entire life journey. The platform allows you to get in touch with professionally trained experts to help you cope with issues related to personal, professional and academic life. They help you discover the best version of you.
Skills : communication skills,microsoft office
Employment Type
Full Time
Key Skills
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