IT Service Desk Technician - Remote

Role Overview:

This is a fantastic opportunity to join McAfee as an IT Service Desk Technician and influence the shape and future of the IT Service Desk from day one. In this role, you will have influence on future new hires, define policies and procedures, and build this new service desk from scratch. You will also respond to customer and client requests or events as they occur.

This is a remote position in India. We will only consider candidates currently in India and are not offering relocation assistance at this time.

About the role


You will be providing L1 support to members of staff and communicating with users across all offices, over the phone, via email and instant messaging platforms.

responsible for the distribution, installation, operations, and troubleshooting of the site distributed computing environment.

participate in hardware/software projects and deployment plans.

We analyse work group systems and recommend solutions.

Execute production processes and perform and manage server/environmental changes.

Manage virus protection procedures on the server.


About You:


You should have a bachelor's degree in computer science and experience with Windows 10, OS X, and mobile devices (Android, iOS).

You should have excellent communication skills as you will work in helpdesk ticketing environment.

Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge, and Problem Management, will be an advantage.

Knowledge of Office 365 Administration and 365 ApplicationsWord, Excel, PowerPoint, Outlook


Shift
: Rotational 24/7

#LI-Remote
Company Overview


McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.



Company Benefits and Perks:


We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.