(IT Services) Business Process Analyst

Hybrid Role

• Developing an in-depth understanding of the functional/process requirements of BizCover
  
• Performing Business Requirement gathering and Process mapping workshops with internal stakeholders
  
• Identifying and extract requirements, translate into functional requirements, develop relevant documentation, and process maps to a high standard
  
• Managing stakeholders/SME s to drive satisfaction with solution delivery
  
• Collaborating with the systems and development team to deliver projects (testing, training, and implementation)
  
• Supporting the Delivery Leads with backlog progress and required reporting
  

Requirements

• 4+ years of experience in this field
  
• Leading process redesign workshops
  
• Educating business users responsible for managing and operating business processes
  
• Monitoring, measuring, and providing feedback on process performance
  
• Facilitating process workshops that involve eliciting process requirements and liaising with users
  
• Applying their knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.
  
• Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives Nice to have:
  
• Business Process Analysts are often required to understand how ERP, BPM, CRM and BI tools operate
  
• An understanding of protocols like SOAP, WSDL, XML and other key protocols is also desirable.
  

Benefits