Technical Support Engineer (FinTech/Cryptocurrency/Nodejs)

Technical Support Engineer (FinTech/Cryptocurrency/Nodejs)

Our client is an American-based company that is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. Their mission is to make cryptocurrency/blockchain and other FinTech services more accessible, and affordable, than ever before. Our client s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all.

Job Type: Remote | Full-time

Requirements

• +2 years work experience as a full stack engineer/developer.
  

• You have experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results (RCA).
  

• Experience with Node.js, vue.js and possessing a broad knowledge of JavaScript in general.
  

• Experience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugs.
  

• Knowledge of networking concepts, authentication methods, and information security concepts.
  

• You have the ability to learn and adapt quickly.
  

• Strong prioritization, time management and logical thinking skills with a bias towards action.
  

• You have the ability to recognize patterns that could indicate the presence of a deeper technical issue.
  

• You have deep empathy and desire to help others.
  

• You have excellent written and verbal communication skills, including the ability to explain complicated things simply.
  

• Working with any of the following: GitHub, Mixpanel, aws cloudwatch, dynamodb, Grafana, dashbird, serverless, postman, Nodejs, Typescript
  

• Experience working in AWS cloud architecture
  

• ClickUp and the Google Suite of products
  

• Experience in Serverless Framework is advantageous
  

Responsibilities

• Collaborate with the customer support team as well as with our cross-functional teams to resolve customer issues and help improve our products.
  

• Advocate for our customers by collaborating directly with Engineering, Product
  

• Management, and our UX team on customer pain points or other product improvements.
  

• Communicate effectively to cross functional teams and stakeholders regarding issue tracking and resolution status.
  

• Embrace and demonstrate our values: humility, creativity, and independence.
  

• Adhere to SLA & KPI, always work towards improving technical support quality and
  

service.

If this sounds like the perfect job opportunity then apply today!

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Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town. Blackpen specialises in FinTech, Cryptocurrency, Startup and iGaming Recruitment.

+2 years work experience as a full stack engineer/developer. You have experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results (RCA). Experience with Node.js, vue.js and possessing a broad knowledge of JavaScript in general. Experience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugs. Knowledge of networking concepts, authentication methods, and information security concepts. You have the ability to learn and adapt quickly. Strong prioritization, time management and logical thinking skills with a bias towards action. You have the ability to recognize patterns that could indicate the presence of a deeper technical issue. You have deep empathy and desire to help others. You have excellent written and verbal communication skills, including the ability to explain complicated things simply. Working with any of the following: GitHub, Mixpanel, aws cloudwatch, dynamodb, Grafana, dashbird, serverless, postman, Nodejs, Typescript Experience working in AWS cloud architecture ClickUp and the Google Suite of products Experience in Serverless Framework is advantageous Responsibilities Collaborate with the customer support team as well as with our cross-functional teams to resolve customer issues and help improve our products. Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements. Communicate effectively to cross functional teams and stakeholders regarding issue tracking and resolution status. Embrace and demonstrate our values: humility, creativity, and independence. Adhere to SLA & KPI, always work towards improving technical support quality and service. If this sounds like the perfect job opportunity then apply today! --- - - - - Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town. Blackpen specialises in FinTech, Cryptocurrency, Startup and iGaming Recruitment.