Are you energized by meeting new people? Do you love travel? Why not combine those passions by working with Viator, the world s leading platform for tours and experiences? Viator is a growing platform within the Tripadvisor family, focusing on delivering memorable, exciting tours and experiences around the world.
Viator s research team seeks an experienced researcher to work on projects across the Viator business with a focus on Product UX. Research projects range from exploratory to evaluative, from focus groups to usability testing. You will be working with a cross-functional team working on the mobile app and website.
The right candidate will be experienced in qualitative methods such as focus groups, in-depth interviewing, and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate.
This role is available to hire in our Oxford or London UK office.
What you ll do:
- Actively participate in cross-functional team discussions to identify and define end-to-end user flows between the website and the mobile app
- Be the research team expert on technology to conduct usability tests on mobile apps (iOS and Android), both in-lab, and remote
- Define research strategy and manage multiple projects across a variety of methodologies
- Design from scratch and conduct qualitative studies (usability studies, click-tests etc.), analyze data, and share findings
- Create and field surveys, analyze responses, and report findings
- Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences.
- Maintain ongoing research initiatives including projects with external research vendors
- Communicate research findings internally in clear and compelling ways
- Work cross-functionally with design, analytics, and product management leadership
What we are looking for?
- Minimum BA/BS degree in psychology, communication, statistics or other related field
- Advanced degree in HCI or other behavioral or social sciences a plus
- 5+ years of professional applied research experience
- Extensive experience with qualitative research methods
- Experience with conducting usability testing on mobile apps (iOS and Android) and an understanding of current technologies
- Experience with quantitative research methods (e.g. surveying) and basic statistics
- Experience working with social media and/or social network sites
- Detail oriented and able to manage multiple projects simultaneously
- Ability to present clear results
- Ability to ask, and answer, meaningful and impactful questions
- Excellent verbal and written communication skills
- Speaking French and/or German is a plus
We strive to create an accessible and inclusive experience for all candidates.