Customer Relationship Champion

We are currently recruiting an experienced Sales/ Account Executive (or manager) for the job role of Customer Relationship Champion for our global client who continues to go from strength to strength. This is not an organisation you will want to miss out on!! With offices in Antrim, offering a hybrid work model, this organisation really cares about their employees and show it through their benefit system.

As a Customer Relationship Champion, your primary focus will be supporting and building customer relationships in order to maximise retention and increase revenue. This role requires a results-focused and forward-thinking individual with a can-do attitude. This individual will be expected to engage with a range of internal and external stakeholders to help achieve customer success and the division s strategic goals.

PLEASE NOTE- THIS ROLE IS A 12 MONTH CONTRACT. THERE IS ALWAYS A POSSIBILITY OF A PERMANENT CONTRACT WITH AN ORGANISATION SUCH AS THIS ONE.

Tasks

• To work as part of the Customer Relationship Team, with a focus on the Government sector, in meeting its targets and key business goals
• Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle
• Manage database of all existing clients and manage new accounts transitioned from the new Business Development Team
• Process orders and manage queries to ensure a high level of customer satisfaction
• Undertake cross-selling and upselling campaigns to maximise revenue from existing customers
• Comfortable presenting sales and product focused demonstrations to existing customers
• Work with cross-functional teams to help execute the sales strategy

Requirements

• 3 years proven sales and account management experience
• Administration and telephone communication skills
• Demonstrable track record of driving incremental revenue generation from existing and new customers
• Strong computing skills i.e. working knowledge of Google G-Suite and MS Office
• Proven experience of high level of customer service and associated interpersonal skills
• Possess the necessary level of communication skills to fully carry out the role, both written and verbal