Client Services Representative

Careersolve are working with a well-established client who are part of a global group, they manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility. As they are consistently growing, they are now looking for a Client Services Representative to join them on a permanent basis. This role will be based in Basingstoke.

My client offers:

Salary - 23,000

Target Incentive of 12%

Private Medical

Life Assurance

Pension Scheme

Holidays 25 + bank holidays

Working Hours: Monday to Friday, 37.5 hours per week

Job Summary

As a Client Services Representative you will provide outstanding Customer Service. Deliver prompt responses to queries and complaints. Ensure efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.

Duties and Responsibilities of the Client Services Representative:

Support customers by phone, electronically and face to face.

Process customer orders received via inbound and outbound telephone, email and post.

Respond promptly to customer and colleague enquiries.

Maintain complete and accurate records of all customer interactions in the company CRM system

Maximize all referral opportunities and ensure leads are passed to the relevant specialist.

Drive long term business relationships and strengthen retention

Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained

Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.

Is a team player who understands the teams needs and shares ideas/suggestions to make the department run as efficiently as possible.

Develops relationships with customers through empathy and diplomacy

Identify sales leads when speaking to professionals and passing that information on to the relevant field sales person

Completes general administration tasks (filing, maintaining stocks of product/literature) to ensure all team members can access information when needed

Skills and Knowledge Required of the Client Services Representative:

High personal accountability

High degree of integrity

Courage to drive through change in a professional manner

Hands on approach

Passion to make a difference to the lives of the people we touch

Excellent customer focus

Results oriented

Problem solver

High Level of organisational skills

Analytical and decision-making skills

Excellent communication and networking at all levels

Demonstrates good listening skills

Attention to detail and high level of accuracy

Knowledge of Word, Excel and report writing

Proven track record of working towards KPI s and targets

Be able to deal effectively and professionally with all Customer Complaints