Field Service support Engineer (Connected Services Deployment Specialist) - Lyon h/f

Honeywell Building Technologies (HBT) is a $5+ billion strategic business group of Honeywell and is a leading global manufacturer of Security, Fire, Intrusion, Access Control, HVAC and Building Automation solutions. From intrusion, fire and building automation systems, to the latest in IP video and access control, we are focused on technologies that create connected and smart buildings and cities. With our extensive technology portfolio, experienced team and trusted brand, we have been recognized as the partner of choice worldwide. Honeywell Building Solutions (HBS) is a $2.6B strategic business unit in Honeywell Building Technologies (HBT). HBS installs and maintains the systems to help keep buildings and facilities connected, safe, secure, comfortable and cost-efficient and is a leading provider of energy efficiency solutions worldwide. As the Service Solutions Specialist for the Region of Lyon, you will be responsible for the design, engineering, configuration, implementation, commissioning and ongoing support/maintenance and upgrades of all Operational Technology (OT), Enterprise Applications and Connected Services delivered into the service Line of Business (LOB). This will also include ensuring to adhere to the centralisation and standardisation of OT, ICT and Cybersecurity implementation and services to promote, deliver and maintain more connected, operational critical solutions to our customers, ensuring alignment and consistency with global standards and guidelines.The Service Solutions Specialist team will also be responsible for working in collaboration with the Regional and Pole ICT Engineering teams to ensure correct implementation of ICT and Cybersecurity products and services in line with the HBS Buildings global ICT and cybersecurity offering portfolio.The role provides an excellent opportunity for you, as an engineer, to be at the forefront of transformation and enjoy working in a fast paced, changing and evolving environment while also contributing and helping to Honeywell growing OT, Enterprise Application and Connected Service product portfolio and capabilities.

Tasks

Key Areas of Responsibility:

Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell s OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.) in the service LOB. Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with Honeywell s OT, Connected Services and Enterprise Software Applications. Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with OT and Enterprise Software Applications. Work with the Account and Operation Managers in the Region to develop strong strategic partnerships with our existing customer base and identify and secure new customer portfolios. Develop integrations and bespoke customizations for 3rd party products as required to meet solution design specifications. Develop detailed system designs/architectures, implementation procedures and documentation required for the successful delivery of the implementation/upgrades of all OT, Enterprise Applications and Connected Services. Provide technical direction, training and support to local field service specialists for operation, maintenance and troubleshooting of all OT, Enterprise Applications and Connected Services. Use strong Quality Assurance (QA) procedures for implementation/upgrades and ensure defect-free hardware and software to field delivery team Develop effective working relationships with Honeywell s Technical Support Groups, systems users and software vendors, to ensure systems can be well maintained, used effectively, and that requests for action to correct system problems can be attended to effectively and promptly.

Requirements

Major Challenges:

Ensuring consistent and successful delivery, support and maintenance for all Honeywell OT, Enterprise Applications and Connected Solutions Staying abreast of all changes in a fast paced and ever evolving industry Creating and developing relationships and rapport to articulate and demonstrate the benefits of Honeywell s OT, Enterprise Applications and Connected Services to internal and external stakeholders Meeting required quality standards within agreed timeframes. Ensuring solutions comply with contractual requirements, Honeywell and industry best practices.

Qualifications and Experience:

Bachelor s degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering (Optional)Essential Minimum 3 Years Experience in the design, implementation and maintenance of OT, Enterprise Applications and Connected Services Strong understanding of industry standard communications protocols (BACnet, Modbus, OPC, SNMP, API) and experience in SkySpark application Knowledge of ICT/Cybersecurity fundamentals Intermediate to Advanced computer skills Fundamental knowledge of 3rd party IoT technologies and software applications Fundamental knowledge of field applications (HVAC, Security, CCTV, Fire etc.) Excellent analytical and problem solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.Desirable Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc) Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology based projects Previous exposure to a site base, construction environment Exposure to Sales bid process Involvement in Design and Construct Projects