work from home - Telesales Agent

Job Description

Responsibilities:

• Responding to Customer Queries
• Handling Complaints.
• Maintaining Customer Satisfaction
• Build a good Rapport with Clients over the phone.
• Handle and resolve customer complaints.
• Answer inbound calls and manage workflow between departments
• Answer clients' inquiries and help them use the company’s services
• Make outbound calls with clients to follow up.

Job Requirements

• Excellent communication skills.
• Marketing background.
• Good computer skills.
• Ability to learn about products and services and describe/explain them to prospects.
• At least 1 year of sales experience or Customer Service experience.
• Demonstrates a positive, enthusiastic, friendly attitude.
• Have sales skills.
• PC skills using MS Office.
• Cool-tempered and able to handle rejection.
• Previous experience in a relative field (Sales, Retail, Telesales..etc) is preferable.