work from home - Customer Service Representative (Spanish Account)

Job Description

• Supports and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
• Answers inbound calls and responds to customer requests to ensure customer satisfaction.
• Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
• Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.
• Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.
• Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.

Job Requirements

• Graduates
• Fluency in Spanish and English is a MUST
• Excellent communication skills
• Customer service experience is a plus