work from home - Account Manager

Job Description:

We are looking for an Account Manager who is experienced and self-driven to join our marketing team! You’ll be responsible for planning, developing and managing clients' digital strategies to improve their online presence and achieve their digital marketing goals. Your role will be extremely important for customer success, satisfaction, and ultimately, loyalty. You’ll be the primary point of contact for customers and should find opportunities to increase sales and implement cost-saving measures for the company. You have to be extremely well versed with digital marketing channels, growth hacking strategies and thrives on driving growth to the business. You have outstanding presentation and reporting skills.

Experience managing/leading a team is a big advantage.

We have a small team for a reason: we only work with rockstars who have similar values and we want to keep it this way. This role is fully remote and we are looking for someone to join full time.

• Build long-term, trusting relationships with our customers.
• Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. Assist with challenging client requests or issue escalations as needed
• Investigate and determine clients wants and needs, and make sure each department meets the needs of the clients and customers.
• Present and train on digital media strategies to clients
• Analyze the effectiveness of digital campaigns
• Recommend, design and implement digital strategies to increase ROI
• Set up a list of KPIs to track for each client, Forecast and track key account metrics
• Keep abreast with new trends in digital technology
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare reports on account status and clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with sales team to identify and grow opportunities within territory. You will need to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Job Requirements

• Experience in Digital Marketing for 5+ years (performance marketing campaigns)
• Experience in leading and managing teams highly preferred (1-3 years)
• You have to be a strong communicator and able to manage clients’ accounts properly.
• Must be knowledgeable and an efficient problem solver to be able to provide customers with the most effective solutions.
• Significant experience in ecommerce and/or coaches and lead gen in the GCC and beyond
• Ability to hit the ground running with no significant direction
• Outstanding reporting and presentation skills
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills (Fluent in English and Arabic)