Ticketing & Live Chat Customer Support Agent -work from home

About the Job

• The agent will receive tickets via email and is expected to solve the customer inquiry/issue in a timely manner.
• The agent will be responsible for assisting customers with Patient Cases/ Orders via email.
• Scheduling Case Reviews via email.
• Troubleshooting Software problems, case upload issues.
• Handling Requests regarding Case Status update
• Coordinating internal requests from other departments related to cases that are missing information required from the customer.
• Taking ownership of key high value customers (patient cases) and collaborating with other departments to achieve customer satisfaction.
• The agent will receive chat notifications from customers and is expected to respond immediately with minutes to assist with general inquiries and case status updates via chat.
• The web chat is available via our website and normally the chat is regarding customers seeking general information and/ or checking on the status of their cases/orders.

Job Requirements

• Perfect Fluency in both written and spoken English
• Able to write professional emails
• Has experience of 1+ Years in handling Email tickets and web chat support
• Professional Multi-tasker (worked in a company where you handle multiple chat requests at the same time)
• Prior experience in customer service is an (asset)
• Able to use CRMs, Microsoft Office
• Minimum Education: High School Graduate (from English speaking/International School)
• Ability to learn new software, and technology