Testing & Technical Support Engineer

Job Description

• Test new products (SW and Embedded Systems) by designing and executing test cases.
• Create test reports and raise bugs to be handled by development team.
• Start installation of metering solutions at customer side and insure that it meets customer requirement.
• Provide customer training on metering solution.
• Provide end-users with technical support via visiting customer side, call, or e-mail.
• Handle customer complaints and escalate unresolved issues.
• Assist with projects to roll-out enhanced or new functionality.
• Assist with new installations of network, systems, and applicationsand software deployment.
• Assist with systems monitoring.
• On call support.
• Diagnose, troubleshoot equipment and software.
• Generate technical guides and user manuals.
• Perform functional and UI testing for new or modified features based on quality and usability standards.

Job Requirements

Education:

• BSc. Degree in Electronic Engineering, Electricity Engineering or Computer Science/Engineering,

Experience:

• Experience starting from 1 - 3 years in Testing (Manual / Automation) and Technical Support role of FW.

Skills / Abilities:

• Excellent communication and presentation skills, written and verbal.
• Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
• Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
• Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
• Ability to travel to all govern-orates.
• Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
• Self-motivated with the ability to multi-task in a fast-paced, high volume, .

Knowledge: