Technical Support Specialist

Job Description

• keep computer systems running smoothly.
• Diagnosing, troubleshooting, and repairing hardware and software issues.
• Perform hardware and software installations, configurations, and updates as needed.
• Testing and evaluating new technology.
• Provide support, including procedural documentation and relevant reports.
• Conduct electrical safety checks on computer equipment.
• Set up new users' accounts and profiles and deal with password issues.

Job Requirements

II.Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or any relevant field.
• Additional certification in Microsoft is a plus.
• From 2 to 4 years of experience in the same position.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Familiarity with remote desktop applications and help desk software, database SQL, Microsoft dynamic
• Ability to provide step-by-step technical help, both written and verbal

III.Competencies:

• Multi Tasking
• Ownership
• Communication Skills
• Problem Solving
• Customer Oriented.