Technical Support Specialist

Job Description

Propel your journey!

Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued?

Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA?

We are aninternational IT and Software Servicescompany that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superiorSoftware DevelopmentandBPO/ Customer Operationsservices, as well as innovativeBusiness Solutions.

We are growing – and fast. Join us, and let's grow together! Apply now.

Your responsibilities as a Technical Support: -

Our competitive advantage is the superior quality of ourservices and solutions. Our satisfied customers fuel our phenomenal growth; in fact,95% of our customers return to us for more projects.

• Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions.
• Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams.
• Ensuring reviews are fully documented and actions are raised and fulfilled.
• Being involved in changes to the service operation tools, processes, and working practices.

Job Requirements

• Excellent SQL
• Fluent English
• Previous customer-facing experience
• Technical Background and troubleshooting steps
• Knowledge of customer service principles and practices
• Experience in providing support to customers via email and/or telephone
• Awareness of Basic networking troubleshooting steps
• Familiar with ticketing systems