Technical Support Specialist - Cloud

• Presenting and demonstrating Anahita s services to customers.
  
• Build scope of work/low level technical scope based on the business requirements.
  
• Deliver regional technical implementations and solution design within Anahita services on customer s sites and remotely.
  
• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
  
• Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  
• Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  
• Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
  
• Deliver solutions related documentations that could include scope of work / user manual.
  
• Participating in building Anahita s technical content library. Ex. Knowledge base and other technical contents.
  
• Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event)
  
• Mentor other team members on deployed solutions and best practices.
  
• Perform other related duties as assigned
  

Requirements

• Bachelor s degree in Computer Science or equivalent.
  
• ITIL Foundation (Must)
  
• Microsoft Certified: Azure Solutions Architect Expert (Must)
  
• AWS Certified Solutions Architect professional (Must)
  

• Experience in the following technology: 5+ (Microsoft Azure and AWS)
  
• Experience working with Microsoft Server products alongside Microsoft Azure IaaS/ PaaS and experience with troubleshooting, configuring and supporting Network and Hybrid scenarios.
  
• Architecture and design experience with core Amazon Web Services infrastructure services such as EC2, S3, VPC, Route53 is required.
  
• Hands-on experience with implementing ancillary services such as AWS Config, CloudTrail, CloudWatch, Systems Manager.
  
• Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure deployment, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service resilience, SQL Azure, ADLS and distributed systems etc.
  
• Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET (Preferred)
  
• Knowledge of networking concepts including DNS, VPNs, Firewalls and load balancers.
  
• Strong scripting abilities with PowerShell.
  
• Being able to handle complex cloud implementation like disaster recover, Azure/AWS.
  
  

• High sense of responsibility and ownership, acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.
  

• Business travels could be required up to 60% [covered by the company].
  
• Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
  
• Working on Weekends, Holidays or outside the business hours could be required [covered by the company].