Providing high-quality on Implementation for systemsatthe customer site or in the office via telephone, e-mail, or web, through documentation preparation and awareness of technical systems.
Applying the customer new requirements ”
Analysis, troubleshooting and solve customer issues
Review and respond on customer emails.
Review CRM system to complete assigned tasks and update projects documentation in a timely manner.
Prepare document for on-going projects, maintenance contracts, and support calls.
Review and update team leader with assigned work progress.
Correspond and provide high quality technical support to customers to resolve customer issues.
Diagnose and Troubleshoot the technical issues and providing root cause analysis
Follow up with clients to ensure the problem is solved.
Support the roll-out of new applications or upgrades
Manage multiple cases at one time.
Respond to database related queries and issues in a timely fashion.
Monitor database activities on daily basis to ensure the reliability and security of databases.
Assist in optimizing database for operational and performance efficiency.
Assist in database management, maintenance and troubleshooting activities.
Prepare database project status reports to project manager.
Work with programmers, Implementation team to execute database projects, reports according to customer requirements
Comply with department certification and education requirements as per the qualification matrix.
Job Requirements
Bachelor’s degree in Electrical/Biomedical/computer science/software engineering or information systems
Fluent English and Arabic, both spoken and written
Good understanding of company’s products and services
An understanding of business processes and constraints
Minimum 4 years of experience in a similar position
Certification in Microsoft Operating systems, Linux, or Cisco is advantageous.
Certification in Database Management, Data Maintenance, Database Performance Tuning.
Good awareness of windows Command lines , PowerShell , VB , batches, scripts
Good knowledge of IIS and Websites Hosting
Good knowledge of database concepts and relations.
Good knowledge of database tables, stored procedure, views and scripts.
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