Team Leader

Main duties:

Guest Services

1. Be the expert: Explain game operation or rules to guests and motivate them to play.
2. Ensure all guests are greeted enthusiastically and all your team interact with guests positively and professionally.
3. Fills and sends all complaints related to the daily problems happened with guests and send it to the Supervisor and/or FM for Action.
4. Assist with the guest service exit-interview process as required and provide immediate associates with positive and negative feedback as a result of the interviews and correct any deficiencies immediately.

Staffing

1. Prepares the weekly schedule & Section rotation of employees send it for the Supervisor on shift for approval.
2. Leads, manages & coaches all team members.
3. Follows up concerning the induction program of new joiners and provides feedbacks accordingly.
4. Supports all staff during rush hours.

Operations

1. Be a promoter: promote marketing tools, packages and Cosmocity® features.
2. Fills the Daily Log book and End of day report & share it with the Supervisor and FM.
3. In charge of filling the opening & closing procedures checklist to make sure that the floor is ready to host guests.
4. Prepares the Fond de Caisse and new cards before shift.
5. In charge of filling tickets, refiling Merchandisers machines, taking weekly counters and finalizing all the transfers.
6. In charge of closing procedures & follow up regarding checklist.
7. In Charge of retrieving & preparing the transaction report and assure toexecute a reconciliation between system and cash money report on count.
8. Assist the line manager in ensuring that your team follows the Cosmocity® Operations and Personnel Manuals.
9. Understand the fundamental principles of Cosmofun’s Quality Policy and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements.
10. Committed to the principle of never-ending improvement in product quality, reliability and guest service excellence.
11. Should be able to handle minor technical issues related to the machines.
12. Should be able to handle minor incidents and report to the supervisor on duty.
13. Should be aware of the Evacuation plan as per facility manual and Mall/Shopping Centre instructions.
14. Ensure stores compliance, including effective systems for: First aid; PPE; hazardous systems and dangerous good management; licensing; induction support; support training needs development, reviews and planning.

Facility Maintenance

1. Ensure that all equipment is in excellent condition and notify management immediately of any deficiencies.
2. Follow up on maintenance of the games and the game area.
3. Perform minor repairs on various machines.

Financial

Identify and communicate any accounting related issues to line manager promptly.

1. Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and assist in Bank deposit.
2. Receiving & validating payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
3. Receives the daily cash out from Cashiers & prepares the report and share with the Supervisor and FM.

Job Requirements

Critical Competencies

• Strong communication and interpersonal skills
• Problem solving skills & decisions making skills
• Detail oriented
• Has the ability to multitask and manage time effectively

Relevant Experience

• Education: Bachelor degree in BA or Technical degree in hospitality management or related field.
• Related Work Experience: Minimum 2 years of experience
• Language Skills: Strong command of English - Arabic languages