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Subject Matter Expert -Italian Speaker
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Subject Matter Exper....
drjobs Subject Matter Expert -Italian Speaker العربية

Subject Matter Expert -Italian Speaker

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2 Vacancies
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Jobs by Experience

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1 - 2 years

Job Location

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Alexandria - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

2 Vacancies

Job Description

Req ID : 543914

Job Description

  • Conduct a daily session with the agents about the needed update.
  • Follow up on the needed updates.
  • Handle a number of solving texts.
  • Create new ideas to improve the agent’s performance.
  • Check an app, to solve the problems which the agents submitted on the app.
  • Support the agent when he faces any problem.
  • Implement the coaching sessions and the assessments for the low performers.

Job Requirements

  • Bachelor’s Degree
  • Fluent in Italian is a must.
  • Customer service experience in a call center setting.
  • At least 6 months experience as an SME in Call center.
  • Very Good Skills (Excel and PowerPoint).
  • Very good communication skills.
  • Very good problem-solving skills.
  • Good coaching skills.

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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