Social Media Specialist

Job Description

• Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails and complaints, escalating when necessary.
• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
• Moderate communities located in social networking sites including Facebook, Instagram , and other similar social media platforms, adapting methodology where appropriate.
• Produce reports on relevant moderation statistics, issues and outcomes.
• Regularly feedback insights gained from community moderation into the Social Media team.
• Monitor all industry and company information and news to anticipate potential issues.

Job Requirements

• Ability to deliver creative text content.
• Knowledge of online marketing channels.
• Very Good communication, writing and negotiation skills.
• Good copywriting skills.
• Computer skills (Word, Excel, PowerPoint).
• Very Good writing Arabic & English language.