Social Media Moderator

Job Description

• Tagging Sentiment of Comments / Inquiries and escalating any Severe Negative Issues to the client
• Responsible for managing social media accounts in various channels.
• Creating and implementing a social media plan
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
• Produce reports on relevant moderation statistics, issues and outcomes
• Regularly feedback insights gained from community moderation into the Social Media team
• Monitor all industry and company information and news to anticipate potential issues

Job Requirements

• Demonstrable social networking experience and social analytics tools knowledge
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Knowledge of online marketing and good understanding of major marketing channels
• Good understanding of social media KPIs
• Understanding of SEO and web traffic metrics
• Experience with doing audience and buyer persona research