Manage of a social media platforms including posting and monitoring content.
Maintain the Moderation Guidelines and ensure they are up to date.
Engage personally via company platforms to enhance the overall image of the company through direct personal engagement with the customers.
Execution of Social Media Campaigns.
Compose content for social media messages.
Review and moderate all user-generated content and user profileswithin forums, comments, images, videos and audio, liaising with operations and accounts team.
Integration with internal teams and project management as needed.
Assist team in identifying trends, best practices and new developments within social media.
Processing emails, inquiriesand complaints, escalating when necessary.
Manage the banned user process, and track and remove previously banned users.
Produce reports on relevant moderation statistics, issues and outcomes when needed.
Regularly feedback insights gained from community moderation into the accounts team
Monitor all industry and company information and news to anticipate potential issues.
Job Requirements
1 to 3 years of experience in the same job.
Bachelor’s Degree.
Able to work in morning and night shifts as required.
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