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Service Advisor Engineer (Diesel)
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Service Advisor Engi....
drjobs Service Advisor Engineer (Diesel) العربية

Service Advisor Engineer (Diesel)

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1 Vacancy
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Jobs by Experience

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2 - 3 years

Job Location

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Giza - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 890773

Job Description:

  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Promote parts & accessories sales by informing customers about different products, vehicle care and maintenance that can get their vehicles operating more efficiently.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Handles customer complaints
  • Maintains high customer satisfaction standards.
  • Maintains a professional appearance.
  • Enhances organization reputation by achieving and over achieving the targeted CSI (Customer Satisfaction indicator).
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Job Requirements

Minimum Qualifications:

  • Fluent English Language
  • Engineering bachelor degree is a must (Mechanical, Electrical, Power engineering)

Minimum Experience:

  • Minimum two years of experience in Automotive field (Passenger Vehicles) is a must.

Job Specific Skills:

  • Selling skills
  • Excellent Behavior skills
  • Problem solving skills
  • Negotiation skills

Employment Type

Full Time

Company Industry

Automotive / Automobile / Auto Accessories

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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