Senior Tour Operator - Inbound Department

Job Description

• Handle holidays packages for groups and individuals.
• Handle tailor made requests.
• Preparing quotations and itineraries.
• Handle contracting with hotels
• Following up & updating hotel rates on online systems.
• Handle arrangements for Ticket, transportation, accommodation, tours and activities.
• Interact with clients over Phone, E-mail.
• Handling invoices and issuing of vouchers.
• Dealing with customer queries, complaints, and make alternative arrangements for customers.
• Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction.
• Planning client's incoming tours, taking care of their requirements concerning place of interest, mode of transport preferred, period of stay, budget allocated, and other activities to be performed at the location and provide customized services as per the requirements of each client.
• Identify and evaluate various options available for travelling and accommodation –In collaboration with planning and contracting executive -and formulating the final quotation to the client
• Arranging the tour, confirming customer names with airlines/hotels and finalizing the tour program. If required, the tour operator might visit the location to make sure of the client will be enjoying the best quality service
• Perfect coordination with the tour leaders and guides to make sure that the client does not face any problems in the tour packages .
• Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained.
• Collecting regular customer feedback, evaluating them and take necessary actions if the services are not offered as per expectations of the customers.
• Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions
• Investigating clients favorable future trends in tourism and offer recommendations to top management
• Prepare commercial invoices to the client And the accounting
• Experience with Operation system is a must (Itoms,Itatos, etc…)

Job Requirements

• From 2 to 5 years’ Experience inInboundtourism.
• Excellent command of English language, any extra language will be an advantage (Spanish, French ..) .
• BA/BS degree or equivalent.
• Strong basic computer skills.
• Willing to start immediately.
• Ability to draft professional correspondence and excellent communication skills
• Good user of Microsoft office suite especially outlook and excel
• Good image/ Presentable.
• Experience with operation system is a must (Itoms ,Sejour etc….)
• Foreign language School is a must