Test new products (SW and Embedded Systems) by designing and executing test cases.
Create test reports and raise bugs to be handled by development team.
Start installation of metering solutions at customer side and insure that it meets customer requirement.
Provide customer training on metering solution.
Provide end-users with technical support via visiting customer side, call, or e-mail.
Handle customer complaints and escalate unresolved issues.
Assist with projects to roll-out enhanced or new functionality.
Assist with new installations of network, systems, and applications and software deployment.
Assist with systems monitoring.
On call support.
Diagnose, troubleshoot equipment and software.
Generate technical guides and user manuals.
Perform functional and UI testing for new or modified features based on quality and usability standards.
Job Requirements
Education:
BSc. Degree in Electronic Engineering, Electricity Engineering or Computer Science/Engineering,
Experience:
Experience starting from 3 -5 years in Testing (Manual / Automation) and Technical Support role of SW / FW.
Skills / Abilities:
Excellent communication and presentation skills, written and verbal.
Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
Ability to travel to all govern-orates.
Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
Self-motivated with the ability to multi-task in a fast-paced, high volume, .
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