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Senior Technical Support Specialist - (Identity & Messaging)
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Senior Technical Sup....
ALNAFITHA IT
drjobs Senior Technical Support Specialist - (Identity & Messaging) العربية

Senior Technical Support Specialist - (Identity & Messaging)

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1 Vacancy
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Jobs by Experience

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7 - 8 years

Job Location

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Cairo - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1107472

Job Description

  • We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
  • We are currently searching for an enthusiastic and innovative Technical Support Engineer to work in our Support Team supporting and implementing Altnaharra's Unified Communication/Productivity Solutions.
  • We’re a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We’re always striving to learn more, expand our skills and grow our teammates,
  • Primary Focused Domain(s): Core Infrastructure – Identity Management, Email
  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.
  • Improving the overall customer experience by serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support Reactive services which address the most critical customer issues.
  • Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
  • Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g. Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Presenting and demonstrating Alnafitha’s S services to customers.
  • Build scope of work/low-level technical scope based on the business requirements.
  • Deliver technical implementation and solution design within Alnafitha’s services.
  • Assist customers with migrating legacy applications to a cloud-optimized architecture.
  • Deliver technical process documentation.
  • Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
  • Monitor other team members on deployed solutions and best practices.

Job Requirements

Certification Requirements:

  • Bachelor’s degree in Computer Science or equivalent.
  • ITIL Foundation (Must)
    MCSE: Core Infrastructure (Must)
  • MCSE: Messaging
  • Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
  • Microsoft Certified: Azure Solutions Architect Expert (preferred)

Technical Skills:

  • Experience in the following technology: 7+ (Microsoft: Active Directory, SSO/Federation, Azure AD, Microsoft Exchange)
  • Experience on Microsoft Exchange 2016/ 2013 / 2010 server, Mail Flow, Exchange Online, Client connectivity (On-prem and cloud), Device Management, Load balancing, Authentication, and Hybrid Identity technologies.
  • Experience with migration of Exchange customers to Office 365 and end-to-end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
  • Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange.
  • Experience in AD Security (ATA, AD backup and recovery, security practices, and AD health check)
  • Knowledge of Microsoft Server features (ADFS – DFS – RMS – WSUS – WDS – CA – IIS).
  • Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
  • Basic knowledge in SQL database administration and implementation.
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Knowledge in installing, configuring, and updating ManageEngine AD360.

Personal Skills (MUST):

  • High sense of responsibility and ownership, acting like an owner in what you do.
  • Exceptional communication and presentation skills
  • Being able to work on their own or in a team
  • Being able to work to tight deadlines
  • Ability to maintain composure during a stressful situations
  • Handling many tasks & responsibilities
  • Fluent in Arabic and English.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

IT Software

Key Skills

About Company

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