Senior Technical Support Engineer (APIs/Linux/Networks/SQL)

Job Description

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operating system exposure (Windows), including familiarity with enterprise software environments and client-server architecture.
• MS SQL Database experience
• Some experience establishing and maintaining client - server environments, including troubleshooting configuration issues
• Customer service soft skills such as customer empathy, diplomacy, and problem ownership
• Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise
  

Job Requirements

Education and/or Experience

• 3+ years of experience in a progressively more responsible technical role
• BS in Computer Science or related degree, or equivalent education plus relevant work experience.
  

Language Skills

• Ability to effectively communicate in the English language, both verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

Essential Technical Skills

• Good knowledge of Networks
• Good knowledge of Linux
• Good knowledge of API’s (XML &JSON)
• MS SQL Database experience
• Familiarity with enterprise software environments and client-server architecture.