Senior Operation and Account Manager - (B2B & B2C Online Booking System)

Job Description

• Review & monitor all B2B bookings with suppliers and hotels.
• Handle customers from 2 different markets (B2B & B2C)
• Daily check on system updates & technical errors
• Handling escalations with suppliers & hotels.
• Support in bookings auditing.
• Customize Travel Packages (Hotel + Flights + Transportation ...etc.)
• Offering tour solutions based on clients' requirements.
• Follow up with travel agents for future bookings
• Approaching the airlines, hotels, and suppliers to make the travel deals with them.
• present information on the company's products in an accurate and balanced manner.
• Maintain good communication & relation with supplier’s sales teams
• Optimizing finished cases & bookings to obtain the maximum profit of sold products.
• Increase reservations resources by adding new potential (individual, Co short term, and travel agencies)
• Provide high standards of ongoing training for the team so that they possess sufficient knowledge to
• Achieve department target

Job Requirements

• Experience of 3+ years at travel & tourism companies
• Bachelor degree
• Excellent language skills in both English and Arabic (oral & written).
• Ability to use a balance of technical expertise and interpersonal relations to execute new initiatives thatsupportthe company’s objectives.
• Good interpersonal skills
• Ability to interact, communicate and negotiate>
• Excellent knowledge of reservations systems and e-travel
• Good IT skills