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Senior IT Help Desk Specialist
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Senior IT Help Desk ....
drjobs Senior IT Help Desk Specialist العربية

Senior IT Help Desk Specialist

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1 Vacancy
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Jobs by Experience

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3 - 0 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 563756

Job Description

  • Manage effectively the resolution of support issues that are reported to IT department.
  • Act as a technical authority, providing expertise to both team members and clients.
  • Ensure that we pass our customer’s expectations.
  • Assists client day-to-day functionality and efficiency.
  • Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
  • Installation for all new devices and application for external/ internal projects.
  • Identifies, manage and resolve issues in a timely manner.
  • Responds to customer requests effectively and communicates with them to address issues.
  • Follow up regular upgrades for all devices and applications.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Update the user information in the organization systems for new and current employees.
  • Update the user access for given IT applications for new and current employees.

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 3+ years solid experience.
  • Hands-on Experience in Technical support and network solution.
  • Working with different operating systems including Windows and Mac OS.
  • Very Good communication skills.
  • Strong analytical and problem-solving skills.
  • Very Good command of English language.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

IT Software

Key Skills

About Company

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