Senior IT Help Desk Specialist

About the Job

• Supports Help desk supervisor with the regular reports like inventory, pending POs, weekly plan and other checklists.
• Provides technical assistance to the rest of the helpdesk team.
• Works on implementations in new sites and assists the team.
• Run diagnostic programs and troubleshoots to resolve problems.
• Provides procedural guidance, demonstrates and provides direction on various systems.
• Installs and configures computer hardware, software, systems, networks, printers and scanners.
• Repairs and replace equipment as necessary.
• Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member.
• Coordinates and supports end-user issues remotely.
• 2nd and 3rd level support for all entire team