Senior ERP Financial Application Consultant

About the Job

• Analyzes customer reported problems and reports to appropriate channels problem areas in products.
• Delivers technical training to newly hired support staff.
• Collects and analyzes business and accounting requirements.
• Works with development department in testing and implementing new product features, recommended structures and throughput.
• Recommends new strategies and programs for customer support and satisfaction.
• Loads company’s software products onto computers and networks at customer site.
• Analyzes business process, design and implement business cycles and workflows.
• Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.
• Instructs users on use of software products, and manuals.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
• Refers major hardware/software problems to service personnel/development department for correction.
• Responsible for customer’s smooth operation on company products.
• Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager.
• Aids customer in implementation issues and final results verification.
• Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.