drjobs
Retail Customer Service Executive
drjobs
Retail Customer Serv....
drjobs Retail Customer Service Executive العربية

Retail Customer Service Executive

Employer Active

2 Vacancies
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

0 - 1 years

Job Location

drjobs

Aswan - Egypt

Monthly Salary

drjobs

EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

2 Vacancies

Job Description

Req ID : 647592

Job Description

  • Attend to all walk in customers’ needs promptly
  • Serve Walk-in customers and provide full information and advice.
  • Manage and meet customer expectations
  • Sustain high customer satisfactory service level
  • Provide excellent customer service for cash clients as per Aramex CS standards
  • Sell cash shipments.
  • Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
  • To contact four cash customers per day (leakage or none-active customers).
  • Promote Aramex campaigns for customers
  • Ensure outlet customer satisfaction at all times
  • Handle relevant GCS cases, follow up and close all requests.
  • Handle SRN for outbound team.
  • Handle all passports cases by cash team and other teams.
  • Handle all cash customers requesting various Aramex products
  • Process and prepare cash shipments for shipping
  • Handle all outstanding reports and close the related cases on daily basis.
  • Close pending cases on a timely manner.
  • Pass the outlet customer service audits.
  • Adhere to company HSSE, compliance and sustainability corporate policies.
  • Ensure timely resolution of customer complains to retain customers
  • Ensure using the up to date cash rates.
  • Contribute to meeting the annual/quarterly cash targets.

Job Requirements

  • Bachelor's degree Holder( Business Administration or Equivalent )
  • Fluent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • Eager to Learn
  • Team Player
  • Customer Oriented
  • 0-1 Years Experience in Customer Service Role

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.