Receptionist - (Mall Of Egypt)

Job Description

Main Duties:

• Greet and welcome customers as soon as they arrive at the service center.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
• Provide basic and accurate information in person and via phone/email.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow communication procedures, guidelines, and policies.

Job Requirements

Job Requirements

• Max. age: 27-28
• Proven customer support experience.
• V.good English language command.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.