Project Manager

Job Description

• Lead planning and/or implementation of projects. May participate in the design and/or testing phases
• Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Manage project budget and resource allocation.
• Follow a defined, agreed upon project management methodology
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
• Provide mentoring, coaching and direction setting to team members
• Ensure project team and staff training and development
• Identifies opportunities for business process improvements within project scope
• Conveys goals and objectives clearly and in a compelling manner; listens effectively and clarifies information as needed; interprets verbal and non-verbal messages that others communicate; produces clear status reports.
• Understands how and when to make a choice; how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions.
• Sets and meets realistic deadlines. Forecasts changes and communicates current and projected issues.

Job Requirements

• Minimum 3 years’ experience in a call centers industry,
• Demonstrated experience successfully managing various operational and non- operational projects.
• PMP certification. “nice to have”
• COPC RC certification is “nice to have”.
• Excellent Analytical & Problem Solving skills
• Strong record of leadership.
• Language Skills: Fluent Arabic and English (Oral/Written)
• Strong and tested project management skills, including sponsor and risk management.