Oracle Technical Support Specialist

Job Description

• Functional expertise in Oracle R12 modules (Supply chain module will be an asset).
• Act as Tier 1 of Customer Support and translate customer requirements into deliverable products and services.
• Provide guidance and support for application users to ensure that the service is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users.
• Escalate the c
• Check application functionalities and performance and provide information about how it can be improved.
• Support and troubleshooting of the existing developed applications (Forms, Reports and Interfaces).
• Track errors, bugs, and anomalies to ensure that the system runs effectively and accurately with accurate content according to user needs
• Support in preparing and writing technical and user manuals whenever needed
• prepare and deliver technical workshops or training, designed to educate end Users on technology related updates.
• Assists with analysis, design, development, implementation and maintenance to support Oracle Administration team.

Job Requirements

• Bachelor Degree of any discipline “Computer Science Degree Is preferred”
• Certificate / license in Oracle technologies.
• 2-4 years of experience in supporting Oracle modules R12.
• Excellent Knowledge in all Microsoft applications “Word, Excel, and Power point”
• Team Player and able to work with different teams to accomplish different assignments.
• Remarkable Communication Skills.
• Strong analytical and numerical skills.